The United States Postal Service is causing many merchants to get chargebacks from their customers due to their inability to do their job and deliver packages in a timely manner with accurate tracking information. When a consumer purchases something from a business, they expect the item to be shipped and delivered in a timely fashion….
In this video we offered some clarification on statements made in the previous video regarding interchange pricing and downgrades when a transaction fails the AVS. If the account is structured as a MOTO (mail order telephone order) or e-commerce account, you will not get an interchange downgrade if the billing address is wrong. However, you…
How is your processing account setup? That’s an important question. If you’re a card-not-present business – meaning you’re rarely in front of your customer running their card through a terminal, but keying in their information instead – you could be paying additional fees if your account is setup as a retail account as opposed to…
Here are 3 helpful tips to prevent financial losses because of chargebacks: 1. Document everything. Literally everything, including exclusions. 2. Keep good records, and have them readily available. 3. If you do issue a full or partial refund to resolve the chargeback, be sure to issue it digitally on the card you originally charged. DO…
If you’re a business trying to run a card-not-present transaction on your customer’s card, Visa and Mastercard have specific guidelines about how you should proceed if the initial transaction is declined: A card should always be run for the full amount owed, splitting a charge into lesser amounts on the same card simply increases the…
If you’ve ever taken the time to read through a credit card processing statement in it’s entirety, it’s often reminiscent of Shakespeare in high school English. It’s not quite a foreign language, but it feels like it is, and just when you think you know what’s going on, you’re thrown for a loop that makes…
There are a number of companies advertising simple, flat-rate pricing. Many times it’s neither simple nor flat. This pricing model gambles on the kinds of cards a business is accepting. One popular “flat-rate pricing” company advertises a simple “2.75%” per swipe. That sounds great, right? Well, not really. Because every card classification has a different…