Chargeback Assistance

One of the challenges of having a high average ticket is fighting chargebacks. A chargeback occurs when a customer calls their bank and says they didn’t authorize the credit transaction or that the merchant ripped them off. This is a big, big problem for merchants in the home improvements and home services space. Visa and Mastercard have a chargeback window of 120 days from the sale or the delivery of the goods/services (whichever is later). Meanwhile, American Express and Discover have a window of one full year. Sadly, many consumers have resorted to using the chargeback process as a customer service tool when they’re not 100% satisfied with something, as opposed to using it as a fraud mitigation tool as it was intended.

When a chargeback has been issued, the processing bank will withdraw those funds from the merchant’s bank account and hold them in escrow and essentially require the business to prove they had authorization to charge the card and they completed the services as described. That’s where we come in. We’re experienced in handling chargebacks, so we’ll be able to assist to help you get your money back. We offer this service to our clients at no additional charge. Our clients rely on our experience and our expertise to give them the best chance at getting their funds returned. That said, we cannot and will not assist unethical businesses who are intentionally trying to get over on their customers.

We also consult with our clients, free of charge, to make sure their agreements, authorization forms, and best practices are such that they minimize the likelihood of chargebacks ever happening. An ounce of prevention is worth a pound of cure, right?

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We promise that we won’t increase our margin without adding additional value through new products and services, and we won’t do it without your signed consent.
We promise you'll be happy you chose us (okay, we can't promise that, but we'll try our darndest).

Credit/Debit Card Processing

Gateway Services

Software Integrations

Electronic Check Processing

Chargeback Assistance

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