One of the challenges of having a high average ticket is fighting chargebacks. A chargeback occurs when a customer calls their bank and says they didn’t authorize the credit transaction or that the merchant ripped them off. This is a big, big problem for merchants in the home improvements and home services space. Visa and Mastercard have a chargeback window of 120 days from the sale or the delivery of the goods/services (whichever is later). Meanwhile, American Express and Discover have a window of one full year. Sadly, many consumers have resorted to using the chargeback process as a customer service tool when they’re not 100% satisfied with something, as opposed to using it as a fraud mitigation tool as it was intended.
When a chargeback has been issued, the processing bank will withdraw those funds from the merchant’s bank account and hold them in escrow and essentially require the business to prove they had authorization to charge the card and they completed the services as described. That’s where we come in. We’re experienced in handling chargebacks, so we’ll be able to assist to help you get your money back. This service is an additional fee that can be billed hourly or included in a monthly subscription. Our clients rely on our experience and our expertise to give them the best chance at getting their funds returned. That said, we cannot and will not assist unethical businesses who are intentionally trying to get over on their customers.
We also provide free consultations with our clients to make sure their agreements, authorization forms, and best practices are such that they minimize the likelihood of chargebacks ever happening. An ounce of prevention is worth a pound of cure, right?
Maryland’s HB777 and its senate companion SB694 were designed to bring more transparency to the payment processing industry in the great state of Maryland. The Problem: Many small businesses get locked into expensive, long-term merchant services agreements as a result of [intentional or unintentional] non-disclosure of the contract...
Read More >Mar
04
Have you ever heard the saying, “One bad apple spoils the barrel?” It’s true, ya know. An overripe, spoiled apple will emit significantly higher levels of ethylene gas causing other apples around it to overripen as well. We often use this saying or variations of it to describe how low character people can be bad influences on...
Read More >Jan
17
517 Benfield Rd, Suite 101A
Severna Park, MD 21146
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