Much like home improvement companies, home services businesses often face higher risk of chargebacks. Even though their average tickets tend to be lower, there’s still the subjectivity of the customer satisfaction piece that can be problematic when projects are one and done. That risk decreases dramatically when there are ongoing services with regular payments.
When it comes to home services companies, some gateway features that bring a lot of value are the Customer Vault, the mobile card reader working with the iProcess app, and the hosted payment pages.
As we mentioned previously, the customer vault is a secure way to store your customer’s payment information for future payments. Let’s say you’re an HVAC contractor and you complete a service call and make the necessary repairs for your customer. The customer then decides to sign up for your monthly maintenance plan. You can accept a card-present transaction through the mobile app and roll it into a recurring plan that you created for monthly maintenance customers. With the Magothy Payment Gateway the mobile payments and recurring payments can work in conjunction with one another.
There are many companies that have really good route management and scheduling softwares for home services companies. However, the default payment processing with those software companies usually leaves a lot to be desired. Typically, they’ll integrate with one of the big boys like Square, Stripe, or PayPal or they’ll have an exclusive partnership with a single company that charges more since they have to split the pie and share the revenue with the software company. This is where our hosted payment pages work well. We can link it to your website, so you can use the same software you’re already using for proposals and invoices and direct the customers to your website to make the payment. Once a payment has been made, you’ll get an email notification so you can close out the ticket.
We do a lot of work with the following home services companies:
- Well & Water Treatment Companies
- Roll-off Dumpster Companies
- Power Washing Companies
- Pest Control Companies
- Handyman Services
- Cleaning Companies
- Moving Companies
- Septic Companies
- HVAC Companies