September 30th, 2018
Do you want me to regret bringing you on as a client?

Sometimes, you have to ask your prospective clients tough questions. When you work in a retention industry like I do, the only thing worse than not landing an account is landing the account with margins so thin you're basically working for free. In today's economy, we're seeing the commoditization of almost everything. This is due to a...
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August 1st, 2018
High Dollar Declines

There are a number of reasons your customer's card is declined. Maybe they don't have the funds available. Perhaps you keyed in the card number wrong. It's possible that the AVS (address verification service) failed because the billing address entered is incorrect and your gateway is set up to decline such transactions. There are a host of reasons...
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June 12th, 2018
The Unlucky Clover

First off let me say that this is not a knock on the POS itself, its manufacturers, or anyone who uses it. However, it is most certainly an indictment of the ISO's (independent sales organizations) and MSP's (merchant services providers) who push business owners to lease this product. In the payment processing world, Clovers are...
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