April 15th, 2018
I've been reviewing processing statements for years now and I still see things that make me scratch my head. Part of it is because this is an incredibly complex industry to begin with, and part of it is because many companies exploit that complexity to hide more fees in order to make more money. Recently, I was reviewing the statements of one my clients and saw that they had a number of EIRF charges. After talking to them and letting them know why they're occurring and how to prevent it, I figured I'd write about it to share my experience with others.
EIRF stands for Electronic Interchange Reimbursement Fee. It's a pricing downgrade for certain Visa transactions. Typically, these occur because the batch wasn't settled in a timely fashion (2 days for EIRF, 3 days for standard), the settlement amount is different than the authorized amount (only for merchant types that don't allow for variances like places that accept tips or gas stations), or you have missing information when the transaction is submitted (usually the cvv code or address verification information).
Let's address these one at a time. First, you should be batching out every day that you have transactions. Never, ever let batches go unsettled. Whether you have a virtual terminal, mobile application, or a traditional terminal you should be able to set it to batch out automatically. Restaurant and salon owners (or any business that accepts tips) may not want to auto batch their transactions because if you batch out a tipped transaction without adjusting the total amount to include the tip, it's a royal pain in the arse to go back and do it afterwards. You'll need to send in signed receipts to the processor and wait several days to get that money back. That's the one exception I can think of, but all other merchants need to automatically batch out daily.
Secondly, you shouldn't settle a transaction for a different amount than what it was authorized for. Let's say you own a limo company and you've booked a party for four hours. You've taken the payment information over the phone and processed it through your virtual terminal. Then, a few minutes later you get a call back and the customer tells you they want to book you for 6 hours instead of 4 and want to pay the difference. Because the transaction is still sitting in your current batches, you're tempted to go in and adjust the price after the fact because that seems like a logical solution. Don't do it. Void that transaction and authorize a new one for the updated amount. If you adjust the settlement amount after the authorization, you will get hit with an EIRF downgrade. Typically, cases like this have a much higher rate of chargeback due to miscommunication between the merchant and the customer, so the processors charge more to offset the risk involved. Voiding the transaction and starting over is the safer and cheaper way to go.
Lastly, the more information you can provide on a keyed in transaction, the better off you are. Most virtual terminals and mobile applications will require the cvv code (the 3 digit code on the back of a Visa/MasterCard/Discover, and the 4 digit code on the front of an AMEX) to process a transaction. However, many retail terminals don't require that. So when you call to place a Chinese food order and you give them your card over the phone and they don't ask for the cvv code, they're paying more because of it. Where virtual terminals and mobile applications fall short is on the address information. By default, many of them will allow you to process a transaction without address verification information (typically all they need is the numerical house number, but you should enter the entire address to be safe). This was the case with my clients. They were using Converge, both the virtual terminal and the mobile application, and to save time they were just skipping the address information to process the payment and move on. Once I brought it to their attention, they started inputting the information properly.
In this particular example, they were paying the rate of 2.30% for their EIRF downgrades. The actually interchange rate for those cards could've been as low as 1.54%, which means they were paying an extra 76 basis points just because they didn't take the extra few seconds to enter the address. In this example, 76 basis points on $8162 equates to $62.03 extra, worst case scenario. So it can get pretty expensive, pretty quickly. It's also worth noting that this downgrade happens at the interchange level. Many merchant services providers will inflate the downgrade even more or have you on a tiered pricing system that automatically puts you on the non-qualified tier to exploit the mistake.
That brings me to my last point: always always always take the time to review your monthly statements and ask questions if something doesn't look right. You'd be surprised how much money MSP's get away with taking from their clients simply because people aren't paying attention. Don't let that happen to you.
March 4th, 2019
Maryland House Bill 777 *UPDATED*
On April 30, 2019. Governor Hogan signed HB777 into law. To read more about the bill visit www.magothy.biz/hb777 Maryland’s HB777 and its senate companion SB694 were designed to bring more transparency to the payment processing industry in the great state of Maryland. The Problem: Many small businesses get locked...
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January 17th, 2019
Cause For Advocacy
Have you ever heard the saying, “One bad apple spoils the barrel?” It’s true, ya know. An overripe, spoiled apple will emit significantly higher levels of ethylene gas causing other apples around it to overripen as well. We often use this saying or variations of it to describe how low character people can be bad influences on...
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November 7th, 2018
The Flat-Rate Unicorn
There are a number of companies advertising simple, flat-rate pricing. Many times it's neither simple nor flat. This pricing model gambles on the kinds of cards a business is accepting. One popular "flat-rate pricing" company advertises a simple "2.75%" per swipe. That sounds great, right? Well, not really. Because...
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September 30th, 2018
Do you want me to regret bringing you on as a client?
Sometimes, you have to ask your prospective clients tough questions. When you work in a retention industry like I do, the only thing worse than not landing an account is landing the account with margins so thin you're basically working for free. In today's economy, we're seeing the commoditization of almost everything. This is due to a...
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Magothy Payments came as a recommendation from our accountant who realized how much we were paying with our old company. Jaron made the process very easy by reviewing our old statements to see if there was any room for saving. After our consultation, he offered to use Magothy payments for one month and if we didn't see any savings we had the option to walk away without losing anything. Jaron has been upfront from the beginning and has been there promptly to address any concerns we have with our system. I highly recommended Magothy Payments!
Dr. Hetal Rana, Eye Associates
Worldwide Waterproofing changed payment processing companies in 2016 after 14 years of being with the same provider. We had a great initial meeting with Jaron and felt comfortable with his knowledge and expertise. Working with a local company that is easily accessible made sense for us. We hadn't really tracked our credit card costs over the last several years, so we were BLOWN AWAY when we saved more than $2000 in our first month alone. This was the by far the best decision we could have made. We get our deposits next day, the platform is easy to use, and we finally have a relationship with the company funding our transactions. I couldn't recommend Magothy Payments enough.
Summer Hoder, Worldwide Waterproofing
Magothy Payments has been GREAT for our business. We get calls from merchant services vendors every day. But when you need service from THEM, they are nowhere to be found. This never happens with Jaron and his team. Their personalized service is outstanding, and our costs are down too! I highly recommend you consider Magothy Payments for your business.
Bruce Spencer, Walt Eger's Service Center
The team at Magothy Payments is nothing short of SPECTACULAR and I can't recommend them enough! If you are tired of wondering if you are paying too much for your credit card processing and harassing daily calls about saving you money, I can assure you that Magothy Payments is your BEST option. Local, Personal and Professional, their integrity shines through at every service opportunity. The statements are transparent, the rates are the lowest, and they are focused on a long-term relationship that will save you money. Everyone that I have referred comes back to me very satisfied and glad that they made the change.
Andy Byrd, Victory Awards & Promotions